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Quantum Bigfoot TX Data Recovery Details
Quantum drives fail and the Bigfoot TX is no exception to this.
   
Compaq Presario 1640- can't find hard disk. During POST the computer tries to access the HD for several seconds. Meanwhile the HD makes a repeated clicking noise. After that I get an error message *Hard disk sector read function failed, Failure fixed disk 0K, Feature is disabled, Run PHDISK for information, File:Create New, Partion:Consult Manual* Quantum(model Bigfoot TX)
..Terry Lynn, Liverpool, UK
Quantum hard disks are well-known for their factory firmware problems. Factory Firmware is stored on the disk platters in the so-called System (Service) Area of the hard disk. If one of the disk modules becomes corrupted the whole hard disk micro-operating system can't boot up, the drive cannot initialise correctly and thus stops working. If you attempt to boot up from such a Quantum hard drive or read any data from it you would get "Disk boot failure. Insert system disk and press enter" or "Primary Master Hard Disk Fail" or "No operating system found" or "USB Device malfunctioned" error or "S.M.A.R.T. Capable But Command Failed" or some other BIOS error.
Currently there is no way to fix this type of firmware corruption at home. It is quite a complicated procedure and requires use of specialised expensive equipment and deep knowledge of hard drive design and data recovery technology.
The hard drive makes a high pitch noise, then starts to clicks, it seems to spin up ok, the clicking then stops afer 2 minutes. The hard disk also rattles when I shake it. The model number is: Quantum(model Bigfoot TX)
Jane Letts
The No1 issue for Quantum hard drives (especially Quantum CX and Quantum LCT series) is damage to components on the PCB board. Quantum Hard Drives are vunerable to overheating and power surges which can lead to a burned out motor or blowing a controller chip on the logic board. If the chips on the PCB burn out you would smell smoke in the air. On next boot your Quantum hard disk will probably not even spin up.
The Quantum drive can spin up and the head starts clicking right from the beginning with a regular clicking sound
. More times than not this a sign of bad heads, if this is the case it is very important to perform accurate diagnostics and eliminate a chance of possible firmware corruption or PCB failure that sometimes could also cause clicking.
The last typical Quantum hard drive issue applies also to all other hard drive makes and models, the problem is called bad sectors. After some period of time the platters were the data is located starts to degrade and bad sectors appear.
Whenever the hard drive attempts to read bad sectors it could start freezing, scratching, ticking and sometimes loud clicking. This leads to further damage to the surface and causes more data loss. As soon as you start experiencing such symptoms while reading important files, stop the drive immediately and consider sending it to a data recovery company like ourselves for a free diagnostic. Any further attempts to read the Quantum drive would just add up to the problems and make more data unrecoverable. In our Data Recovery Lab we use expensive imaging tools that are capable of force reading bad sectors from Quantum Hard Disks. This is usually the only way to effectively retrieve data from these Drives. If you experience any of the symptoms described above with your Quantum Bigfoot TX please call us on 0207 112 1770. If you hear your Quantum Bigfoot TX hard drive making some other unusual noises please call us on 0207 112 1770.
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