External Hard Drive Recovery

  • Standard Service (2 - 3 Days) - £249
  • Express Service (2 Days) - £495
  • Critical Service (1 Day) - £895
External Hard Drive Recovery

No Fix? No Fee!

The 1st Data Recovery Company in UK to offer No Fix No Fee service, as we have the highest recovery rates in UK.

Laptop data recovery

No Job Too Large or Small

We recover data for anyone in the London area, from Home Users to businesses such as Banks, Solicitors, Graphic Designers, Video Production Companies etc.

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Super Quick Recovery Times

We offer the quickest recovery times within the Greater London area for the low prices we charge.

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External Hard Drive Problems We Regularly See:

External hard drive fail from all the leading manufacturers for different reasons. External hard drives are basically internal hard drives in an external case. Most of the external drives today are Sata or SSD drives. In the past these drives would have had IDE connections. The large manufacturers these days for external drives are Seagate, Western Digital, Toshiba, Lacie, Buffalo etc. External drives fail and have the same problems as failed internal drives. Examples of software faults on external drives are bad sectors, firmware issues, malware, viruses etc. Examples of mechanical or physical faults on external drives are faulty or seized motor, faulty read/write head assembly, disk platter damage etc. We are the leading London Data Recovery Company with 14 years experience. Below is a list of common external drive faults we receive in for recovery:

Mechanical & Physical Issues Resulting in the Failure of an External Hard Drive:

Mechanical failure is when parts inside the internal SATA, SSD or IDE HDD case have become faulty. An example of a mechanical failure is when an external hard drive gets a knock. Most of the time a knock to an external drive causes internal damage to the read/write head assembly. If external hard drive is powered up when it received the knock then there can also be damage to the motor or the disk platters. If your hard drive gets a knock or fall and has mechanical damage it is important to get the system diagnosed by a professional data recovery company. Our External Hard Drive Engineers have a high success rate of recovering data from drives that have mechanical damage.

Loss of Data on an External Hard Drive:

Deleting files on an external hard drive can happen very easily. Often the user sends folders to the trash or recycle bin only at a later date to find out that they don’t have the back they thought they had elsewhere. External hard drive can also be formatted by accident very easily. Sometime it gets confusing in the disk management utilities when you are formatting another drive and you end up formatting anything connected to your PC, Mac or Laptop. We have 14 years of experience or recovering from deleted and formatted external hard drives.

External Hard Drive – Circuitry Related Errors:

Electronic PCB is very common place on External Hard Drives. As most external hard drives have their own power supply, these often have problems with power surges due to the power supply having a physical problem or the wrong power supply is connected to the external drive. A lot of our clients plug in their external drives to non protected power outlets and as a result if the external drive receive a power spike through the power socket then it tends to blow the electronics on the external drive. We have over 15,000 electronic parts on stock exclusive to our clients.

Dealing with Firmware Problems to your External Hard Drive:

External drive firmware is software that resides on the PCB of the drive or on the disk platters. This piece of software runs the hard drive. Like any piece of software it is prone to corruption or not working correctly. Over the years we have built up a large firmware data for all the leading manufacturers to resolve any firmware issues. If you have a firmware issue we have the best equipment available to resolve the firmware problem.

Boot Failure, Freezing, Stalling and Inability to Read your External Hard Drive:

When an external drive is connected to a PC, Mac or Laptop it can sometimes freeze the system. This is due to the computer not been able to read the contents of the hard drive correctly and freezing the computer as a result. This can happen due to electronic, mechanical or software problems with an external hard drive. The No1 issue for hard drives causing a system to freeze is bad sectors. Bad sectors means the hard drive cannot read the contents of the disk platters and thus your system will freeze.

Featured Article

Recover Your Back Up Files With External Hard Drive Recovery

I got a Buffalo HD 1TB MiniStation drive to use for my college coursework and the first thing I noticed was that it wasn’t actually 1TB. I sent it back and had it replaced and all seemed well. Then out of the blue it has started to do silly things like not save when it supposed to or make duplicate copies of files without me requesting it to do so. I know I haven’t been making duplicate copies so I wondered what was going on. That was ok I could live with that because I could go through and search for duplicates but now it won’t save at all. I moved it from my laptop to my dad’s computer (running Windows 7) so I could copy some files from there but when I connected it with the USB port it flashed up saying there was an input output error and the disc could not be read. I unplugged it and plugged it back in again for the same thing to happen. Now whatever machine I attach it to the same thing happens and I have no access to my coursework. I’ve consulted Buffalo who have told me it is a rare instance that this occurs but they won’t guarantee the safety of my data so I am in need of someone who can help me safely retrieve the info before the drive stops working completely.

I’ve got a Synology DS213 Diskstation with 8TB in it. That’s two 4TB drives and one of them is playing up. It seems to be when I try to move large files from one place to another and of late when I try this I get a dialog box saying that the files are corrupt. I know they’re not – or at least shouldn’t be – because when I copied them to the drives in the first place I checked their integrity and virus checked them. I’ve been trying to move the files in small sizes and quantities but now the same thing is happening with every file and I am spending my time clicking off the error messages. When I switched the computer on this morning and tried to access the Diskstation I got a blue screen with a whole heap of codes etc that I don’t understand. Basically I can’t access anything now and its spread from one disc to the other because it would start if only one drive was working. So I now have two discs that aren’t working and GBs of information to get at. I’d really really appreciate some advice and help.

Recover Your Back Up Files With External Hard Drive Recovery

External hard drives are the option that many people use in order to back up important files and data. If for some reason your external hard drive fails though you could find that you can no longer access important files, which could be a serious problem. This is where our expert external drive data recovery services can help you out as we have a large amount of experience of recovering data from many different makes and models of external drive, from Seagate to WD, to Toshiba to Lacie that are either a traditional hard drive make, or that are part of a RAID system.

External hard drives are susceptible to the same types of errors, faults and corruptions that can afflict internal hard drives, but due to their external nature there are also a few more that can affect them as well. It is perhaps a simpler task to accidentally format an external hard drive or to accidentally delete files from it because data transfer to and from it is likely to be relatively high. If an external hard drive is used on multiple systems it can also be more vulnerable to picking up a virus as it only takes one of a number of computers to not have the latest anti-virus software update to allow infection.

External hard drives are also more susceptible to physical damage. Many external hard drives are now very small in size (portable hard drives) and are highly portable, whilst at the same time having an ever increasing capacity, which makes them ideal for carrying around as a general data transfer and back up device. This portable drives are very popular with students, photographers, architects etc. This also means that they are at a higher risk of being dropped or exposed to conditions that could cause them to either become damaged or otherwise corrupted. It is also possible that due to high levels of use that the drives could become degraded over time, which may lead to data either becoming inaccessible or perhaps failing to write completely.

One of our recovery experts can normally diagnosis the type of failure or corruption over the phone should problems be encountered with your external disk drive. This is especially true if the problem has been caused by unplanned formatting , deleting of the files, electronic failure and physical failure. By providing the disk make and model and a description of the problem our data recovery specialists will, in most cases, be able to provide you with a quote to recover your data and also the timescale options that are available.

The pricing that we have is highly competitive but the service that you will get will be of the highest quality. There are three different service levels to choose from depending on your budget for the recovery and also how quickly you require access to your data. These range from the standard service, where jobs are queued in order of priority and so can take from 4-6 days to carry out the recovery, to the premium recovery service where your drive will be worked on 24 hours a day until the data has been recovered using all 14 of our years of data recovery experience.

Client Testimonials

“ I had lost 4 years uni work on a 500gb WD Passport drive, I panicked a bit as I really needed the data but Advanced Data Recovery recovered all data. Expensive lesson not to have a backup in place but a quality service. ”

Barry Brown, Chelsea London

“ There was 6 months Pictures and Video on my damaged iMac computer. I took it to Apple to get serviced and data recovered but Apple store could not do anything and recommended Advanced Data Recovery. Data recovered within 48 hours and backed up onto data DVD. Thanks for recovering my data. ”

Shelia Houston, Camden London

“ My HP Pavilion business laptop would not boot up. Took it to a local PC shop and they removed hard drive and tried to read it from a HDD Caddy. They could not read it and recommended Advanced Recovery. I dropped it into Covent Garden branch and booked it on a critical recovery service. Disk was diagnosed within 3 hours and data recovered within 24 hours. An expensive service but a full recovery. My vat returns will be made on time for a change! ”

Peter Presley, Islington London

“ We run a graphics production studio in Westminster. Our Synology multi disk raid NAS system became inaccessible on Monday morning. We called Synology support who advised on a system upgrade but made no difference. After several recovery attempts we decided to contact a Data Recovery Company. Advanced diagnosed the fault over the phone. They arranged to collect the system from us. They recovered all of our 10tb of data within 3 days. All data backed up and returned to us. Will use them again but hopefully won't have to! ”

T Ayers, Westminister London

“ Advanced Recovery have a very courteous and efficient team. My Seagate external drive had dropped from a table and would not longer work. Thank you for getting all my data back. It is a pricey operation but the data recovery expertise I suppose comes at a cost. ”

Peter O Brien, Croydon London

“ Our legal department Raid 5 Dell Server went down last weekend. We had a Dell engineer on Monday come out to service Dell Server. He upgrade motherboard and replaced one hard drive. He completed a rebuild on server but could not get server to boot up. We phoned Advanced Data Recovery, they diagnosed that the rebuild only rebuilt 14% and due to that the system would not boot. They advised they could recover all data from server with 3 days including vital Sage Accounts Data that we could not do without. 3 days later we are up and running, thanks for saving our bacon guys! ”

Mark Adams, Enfield London

“ 5 star data recovery service. Thank you for recovering data from my Sandisk 16gb camera memory card. We used two memory cards for a wedding shoot. One of the cards contained just over 400 pictures and would not read on our studio computers are on the camera that took the pictures. Contacted Sandisk support who advised card had a physical failure and would replace card. We needed pictures from card ASAP. Advanced recovered all pictures from card by reading the chips inside card casing. 1st class service. ”

Andy Meyers, Ealing London