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LaCie Data Recovery


I have a pair of Lacie Minimus hard drives which I have been using for a while now. I thought that nothing could go wrong when I was using it. When I decided to turn a number of Super 8 movies that I had into digital files, the person doing the conversion wanted me to provide an external backup, and so I gave them the Lacie. I received the hard drive back a few days later, and when I plugged in the machine to view the files, I could not get it to mount. There was a horrible noise, like the brakes slamming down on a car, and then there was nothing at all. I tried to plug it in again, and restarted it, and then there was a beeping sound. I know that this means that the disk is, essentially, dead. I tried to contact Lacie, but they only seem interested in my warranty. I just want to get the data off of the drives so that I can see my movies.


I have an external hard drive, which is the Lacie Minimus, and I have been using it to store all of my data where possible. At first, this did not seem to be a problem, but now there is a now some kind of difficulty with the hard drive which means that I cannot put data onto it, or extract the data which is already on there. Firstly, it seems to get stuck during the file transfer. I have used both Time Machine and other file transferring systems to try and get it going, but it just gets about one third through, and then stalls. I have to physically remove the USB port from the computer into order to get the computer to unfreeze. In addition, fitting the drive onto either a Mac or a PC seems to freeze up the relevant disk checking areas, including Finder and Explorer, so that I can’t view the data inside the drives never mind copy the data.

LaCie Data Recovery

LaCie has a wide selection of product offerings ranging from RAID arrays to consumer hard-drives and NAS servers. They have seen great positive reception of their NAS servers especially with great affordability for small businesses and often home networks. These higher performance offerings, RAID and NAS servers, offer great dependability with usually multiple layers of redundancy included in the design. It is however a natural expectation that now and then, something will fail. This often occurs during maintenance and setup of RAID leading to the failure of multiple drives, errors and data loss.

Data Recovery Process

When a LaCie server or Hard-drive (array) fails, the data recovery process will differ depending on the device in question because varying recovery methods are more suited for tackling different issues. Initially engineers are tasked with finding out whether remote recovery of jeopardized data is a possibility. In the case of servers, remote recovery is possible if the failure of said server has not had an impact or significant impact on the fidelity of data stored on it.
As an example, if one drive fails in a NAS or RAID product and the corruption prevents the drive from being able to recover by itself, engineers can proceed to use block level access to attempt to fix the problem and thus allow the device to remount normally and successfully. In other cases it is necessary to perform data recovery on failed hard-drives. This may be a case in which multiple hard-drive failures are suspected or confirmed to be involved. When this occurs, engineers are tasked with producing an exact clone of the defective hard drives to facilitate a reconstruction of the missing data. This endeavor can be accomplished in one day to two days with the probability of fully recovery being high.

Identifying When There Is a Problem

LaCie has built into their products various means of indicating the nature of major operating errors. A system like the LaCie 12big rack uses alarms and visual alerts in the form of lights to inform the user of major errors when they occur. When a sustained drive light is accompanied by slow beeping sounds, i.e. beeps about half a second in duration and repeating in eight second intervals, this is an indication that the 12big rack is unable to read one or more of the installed drives. This may be due to failure. If a multiple drive failure is in suspicion then it is advisable not to attempt a restart of the device until LaCie support or a data recovery expert has been contacted. Restarting the device could result in the overwriting of data on the drives resulting in a much more difficult task if recovery is needed.

Beeps are also implemented by LaCie in their RAID and consumer products to indicate a possible failure. These are often in slow beeps or multiple beeps of varying pitch in addition to other symptoms, for example a device that fails to mount or be recognized by the host computer. These may be accompanied by coded errors within the GUI (Graphical User Interface). The error codes provided within the GUI are most commonly straightforward with messages such as “hard drive failure detected.” Sometimes the user may only be provided with an error code and these codes will indicate a failure to write or read data, or they may indicate problems with data perimeters. For example, error code 36 represents an input output (I/O) error suggesting a problem with accessing the hard-drive.

Recovery Tip

The user should delay any actions that may put the integrity of data on the affecting drives in danger. The first thing to do, when you first suspect data loss, is to shut-down the system and get in touch with data recovery professionals who will assess the case and provide advice on the best course of action.