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Netgear Data Recovery


I’m looking for help with a Netgear Readynas Duo, which has 1.5TB of memory. I have been using them for a while now with no problems, but last week one section of the Readynas could not be found on the network. It has completely fallen off, as though it were never there, except for a few brief moments in the boot up process when it suddenly appears. The computer goes through a process of checking the files, but the drive always disappears in the end. I have tried taking out the drives individually, and trying to operate them on Ubuntu, but I have been shown a message which says that there is a SMART error in both of the drives, so Linux will not read them. This means that I am losing data which I placed on there as though the Readynas was an external hard drive, and some of those files are important information which I need to recover.


I needed to install a new disk into my Netgear Readynas, as one had been damaged due to overheating. I got the problem fixed, and put in a drive which had previously been used on my system, taking care to format it and go through all the processes necessary to ensure that it worked. When it came to using the disk, I found that my system would not recognise the new installation, and in fact was looking at me very blankly. It seemed to not even understand that I was looking for a new drive on the Readynas. I searched it thoroughly, using both My Computer and disk manager. I didn’t have much data on the disk, and so tried to reformat it using HDD programs. However, I keep getting an ‘internal error’ message. Even Ubuntu cannot seem to find the drive. Only if I use an XP laptop can I see the disk, but even then it says that I need to initialise it, and thus I cannot access the data on the system.

Netgear Data Recovery

Netgear offers a variety of interface options, including external, NAS, IDE, SATA, SAS and more. Netgear manufactures external hard disk drives, and their products are commonly used as an addition to the external data storage system of a computer, or as a backup data storage system. RAID and other arrays are also commonly used in conjunction with Netgear products.

As with any hard disk drive, the following failures are common:

A Bad Platter

A bad platter is also known as a bad sector, which means that certain data blocks can’t be accessed during reading and writing. A bad platter or sector can occur for any number of reasons, ranging from the fault of the manufacturer to basic wear and tear.

Mechanical Failures

Mechanical failures are often the result of daily usage. From wear and tear, to the collection of dust, mechanical failures are very common. Components of the hard disk drive, such as the read-write components can become damaged and lead to a failure of the hard disk drive.

Electrical Failures

Electrical failures are common for all of the components of a computer, and can be the result of power surges or power failures. An electrical problem can lead to the failure of the Netgear device in a couple of different ways, including problems with the reading and writing of data between the hard disk and the actual computer.

Firmware Failures

Firmware is a software program that is responsible for the communication between the entire computer system and the hard disk drive. Firmware codes are typically located on data platters, and if the platter becomes damaged or corrupted, the hard disk drive will experience a failure. This type of failure occurs even if the other mechanical and electrical components of the Netgear device are in perfect working order.

Another problem that is common with Netgear external drives is a failure or loss of data because of human error. More often than you might think, users make a simple mistake and delete important data, accidentally. If this happens, just as with a failure of the external drive device, the best course of action is to stop using the device and contact a data recovery service. The only way that data could be lost permanently would be if the data was overwritten, and this could occur if the user accidentally deletes data and then makes their own attempts to recover the information.