Featured Article

Recover Data From Synology Network Attached Storage

SYNOLOGY DISKSTATION 1812+

I have had a Synology DiskStation 1813+, and am using it to store data on via my computer. This is not the problem however. The problem is that I have just had a major loss of a USB device, including all of the data on it, that was caused by the Synology device. I have had a few problems with USB devices before, as they would crash when plugged into the DiskStation. At first, I blamed the USB things, and have sent a few back to the owner with demands for a replacement. This last event makes it clear that it is the device at fault. I was using a USB flash drive which worked perfectly well in my computer. It was attached to the Synology DiskStation so that I could download data directly from the drive onto the NAS. Half-way through the transfer, the DiskStation suddenly stalled the download process, and then turned itself off. I waited for it to reboot, leaving the USB connected so that they would start up together. However, when I now view the USB drive through the NAS, it is showing as corrupt. When I plug it into the computer, it is also showing as corrupt. Only the NAS has the semi-installed data.

SYNOLOGY DISKSTATION 1812+

I have a Synology DiskStation 1812+ with 5 drives installed in the array. I have been having trouble for a while with loss of power. I experience what the machine describes as a ‘volume crash’, which means that the whole DiskStation shuts down suddenly, and then reboots. The reboot is automatic, and has been working to recover the files. However, this morning it crashed again, and I waited for the reboot to start. Nothing happened, so I manually restarted it by pressing the power button. When the NAS came online, it is showing all of my disks, every single one, as ‘not initiated’. I cannot get into the drives, not even through BIOS, and recovery programs are not responding or helping me to recover the data. I need assistance quickly, as the drives contain important information. Does the Not Initiated signal mean that the drives have lost all the data that was on them?

Recover Data From Synology Network Attached Storage

Synology products are chosen by many people in order to back up important data and files. Synology products are external hard disk drives that are then configured as network attached storage. While this type of back-up file storage system is generally a reliable one there are a number of reasons why failure may occur. If you find that your storage becomes unresponsive or inaccessible your first reaction should be to call one of our experts as there are a range of issues that may be causing your problem and if you attempt to fix the wrong problem you may cause permanent damage to the drive, which may in turn lead to your data becoming completely corrupted and unrecoverable. Therefore why not make use of our expert experience to help you to at least diagnose the problem you are facing. Advice given over the phone is free and could make the difference between a full restore and complete failure.

One of the first things to check is whether your external drives are fully compatible with your Synology DiskStation and also the operating system being used. While this is something you should do before you purchase your network attached storage, you may find that even if the drives you are using in your disk station aren’t registered as compatible, they may link into your system initially, but then develop problems later on, which leads to your data becoming inaccessible.

In general network attached storage can be susceptible to many of the same types of errors and faults that internal hard drives are prone to, but there are also additional problems which may develop with network attached storage. One of these is that the network attached storage is not an integral part of the computer system or network and so the management of the system has to be carried out carefully and utilising suitable management protocols to ensure that each drive is mounted properly and so is correctly accessed and written to.

As with internal drives, any external drives are susceptible to infection by viruses and so every computer connected to them should have the latest anti-virus software updates installed, particularly if the network is also connected to the internet, or there is regular addition of data from other computer systems via USB or CD/DVD.

Synology network attached storage can also be used in RAID arrays such as Raid 0, Raid 1 and Raid 5. There are a number of different configurations and architectures that can be used within a RAID array and again you will need to ensure that suitable management protocols are put in place to ensure the array is compatible with your computer system or network. Depending on the type of RAID array used, it is usually possible to obtain 100% data recovery from the disks, particularly if a RAID 5 configuration is utilised.

So if you are experiencing problems with your Synology network attached storage, give us a call as many problems can be diagnosed over the phone and initial actions can be suggested to help you get started on you Synology drive recovery.