One bench · London · Croydon · Hackney · Ealing · Lambeth
An array that can't be rebuilt after losing a member. A NAS reporting its volume unavailable. A card that the camera insists on reformatting. A Mac stuck at the flashing folder. A stick that broke off at the connector. Most of these faults are hardware, but this doesn't mean the files are lost. The cost of naming the fault is nothing. We simply provide one price on paper, and the price doesn't move. Cards and sticks £250 + VAT. One drive £300 + VAT. From the second disk onwards, £500 + VAT upwards. In most cases you only pay if we recover your data.
Put it to an engineer and hear the price
0203 0868633
What is yours stored on?
Choose the closest match. You get a likely cause, the band it falls in, and the one thing not to do this evening.
The drive is fifteen years old, powers on and no longer identifies itself to Windows. The constant click was a head trying again, so it wasn't run again. A matched donor disk gave up its heads, the disk was read once, slowly and carefully, and the photographs were extracted from the image.
Although two bays were indicating red status, the unit remained completely recoverable. Unfortunately, the damage was done once the rebuild process initiated afterwards, which wrote across the metadata that the box holds for itself. In order to perform recovery, a complete copy of every disk had to be made (including weak sectors), and then the mirror was put back together block by block, drawing each block from whichever disk provided a clean read of it. Every share opened exactly as it did prior to failure.
A 512GB SanDisk that read as an empty device at breakfast; however, by the end of the job every single frame was accounted for. No information was ever written to the original card (a duplicate of the card's contents was made instead); therefore, all processing could take place against the duplicate. Much of the time spent was recovering the file structure (and reconstructing it), while a deep carve found the missing frames whose directory entries had disappeared. The photographer retained the client.
Before doing anything with the disk, a write blocker was applied, and a copy was made of the disk from the recorder. Next we decoded the proprietary video format and matched it against the time codes. And through that we found the exact hour the insurance company wanted, returned as an individual file.
Tribunals, claims and court files
Most people consider the job complete once their files are returned. But some people require additional help: a tribunal, an insurance claim, a dispute between an employer and someone who used to work there. The process for handling the evidence in those types of matters starts with the parcel itself: every duplicate created through a write blocker, a hash check performed across the duplicates, an exhibit number generated, each action documented while the processing occurs. Additionally, anything that could not be extracted will be noted along with why.
No piece of physical media is analysed until its digital version has been captured, whether it is a machine, a disk or a card, so all analysis of the media will occur using a previously captured digital version of the media, with each step in the analysis being logged. Civil reports are governed by CPR Part 35. This laboratory does not possess either ISO 17025 or UKAS accreditation, and page one of every report states this outright, which is more than most will put on paper. Solicitors, insurers, employers and individual clients instruct this laboratory. Such work begins at £800 + VAT, and instructions are only accepted from parties legally entitled to have the device examined.
If footage is missing from the menu, or shut in a recorder that won't turn on, then the race is on, as the machine will write over its own recordings. How long that takes depends upon both the model used and the way somebody set it up; therefore, contact us as soon as possible. The indexing for the footage is done against the time codes on the disk, and from there the window you want is exported. Recorder work is £400 + VAT.
Use the panel provided above, or call us. You will receive a case number immediately, along with detailed instructions on how to properly pack your device so that it travels safely. Post it overnight and an answer should be waiting for you after nine.
Obtain a quote first (via telephone or using the quote form); once you have received the quote, please send your device by insured, tracked post directly to our Guildford intake lab, or bring it to us personally at Guildford, Monday to Friday, 9am to 5:30pm, without an appointment. We do not collect devices and we do not have a counter in London; however, regardless of whether we recover data from your device, we will cover the cost of posting it back home to you.
Our engineers settle two things when examining your device at the bench: which part has failed, and how much of the media can realistically be read back. It typically takes about 48 hours from receipt of a single disk. This stage does not incur any charges, and you may stop here having incurred no costs whatsoever.
Findings and pricing will both be sent to you together, and nothing chargeable to you begins until you agree to accept the price quoted.
Any data we successfully recover will be sent home to you on new media purchased specifically for your job, and the time at the bench is typically two to seven working days on most jobs. Your case remains active until you have opened all of your recovered files and verified they are correct.
Many thanks for saving my data, you have saved all my daya files. It was a pleasure to do business with you and I will be in contact if I have any further problems.
On behalf of my entire family I would like to say a big thank you for retrieving our family photos going back 10 years. I can't actually believe you have been able to recover all the data for us.
I tried two other data recovery companies in London but they could not recover my precious data. Thank goodness I found yourselves. Advanced Data Recovery London recovered everything including accounts and vat files.
Forty-nine London boroughs and home-counties towns have their own page. You can send devices to the Guildford intake lab by tracked, insured post, or take your device into the lab yourself, Monday to Friday, 9am to 5:30pm, without needing an appointment; a bench will take your drive in that same day, and we pay for all postage going back to you. These are the locations we receive the majority of our enquiries from.
Each power-up takes a little more surface off a failing drive. Cut off the power, obtain a quote first (either over the telephone or using the quote form), then post it to us or personally deliver it to our Guildford intake lab, Monday to Friday, 9am to 5:30pm (no appointment required). We provide an honest assessment of how much of the original contents remain readable, along with the price of getting it home. There is no charge for providing the assessment; neither is there any cost for returning the parcel.