Your files · our lab
Privacy. The plain account first, the formal one below it.
We don't need much, just exactly those details that a recovery cannot run without, and there will be no more than these. What is held on your media goes solely to the engineer assigned to recover it and stops with that person; no others in the building see it. None of it is sold or shared, and we do not use your information to advertise anything to you. All copies of your media made while in our possession are securely wiped thirty days after the files reach you. More detail is listed below.
Who we are. Our trading name is Advanced Data Recovery. Behind this name is a company. The name of the company is Easy Data Recovery Ltd; its Northern Ireland number is NI625698 and its ICO registration number is ZC173784. Our data protection post goes to the same address we receive parcels at: Guildford Data Recovery, Building 2, Ground Floor, Guildford Business Park, Guildford GU2 8XH. Or telephone us on 0203 0868633. Last revised 19 August 2026.
What is held about you, item by item
What an enquiry leaves behind. When you first contact us either via phone or by sending the form, we will collect four types of information: your name; an email address for correspondence; a phone number for communication; and your description of the issue(s) with the media device. If any of the four pieces of information are missing, we will be unable to respond, assess the media, quote or send the parcel back. Prior to entering into a contract we retain the information so as to fulfil your request; once the contract has been entered into, the information is retained so as to fulfil the contract.
The case file. Filed under your reference number are all communications with us, including emails and calls, the quotation as it was written, your approval of it and the postage records in both directions. This is how we operate on a daily basis, and it is also what an inspection of our accounts and statutory returns is based upon. Two lawful bases govern this retention: the performance of the contract and compliance with the law.
What is on your media. No recovery is possible without an engineer dealing with your files; the engineer's interaction with your files constitutes the service you requested. No interaction occurs outside of this process. Folders remain unbrowsed, disks are not opened out of curiosity, and material recovered from your media goes to you alone. Performance of the contract provides the lawful basis. Any sensitive material that may arise during the job is treated exactly like any other sector on that disk: recovered, read no further, retained no longer.
What is never done here
- We maintain no mailing list, no newsletter is issued, and none of your information will ever be sold or purchased by us.
- Nothing on this site is placed there for advertising purposes, and we do not track you from one site to another. Wherever you go after closing this tab is entirely unrecorded by us, and none of our business.
- All processing and storage occurs in Britain. All processing and copying of your media occurs exclusively within our laboratory, with none of the work put out to another firm, and nothing leaves the country: your media and all copies made of it remain in our laboratory.
Who else goes near it
A short list, and only those parties necessary to complete the job. Our site is hosted by Hostinger, who provide the mailbox used in conjunction with our contact form. The courier handles your parcel and views only the label on it. Our accountants receive only invoices pertaining to payments related to your job and never see your files. Each of them is tied by contract to serve only that one purpose. When required to do so by law, your personal details will be transmitted to a public authority only as required by law; otherwise, they will be transmitted to no other party.
For how long any of it is kept
Working copies created during your job remain in our access-controlled storage for thirty days, long enough to go back over the work should you want that, at which time they will be securely erased. Your recovered data will have returned home well prior to that timeframe having expired. In cases where a device sits in our laboratory unpaid or uncollected beyond that window, our Terms describe what shall happen subsequently. Documentation generated during an enquiry or case is retained for longer, six years, in accordance with tax, legal and warranty obligations, subsequent to which it will be disposed of in a manner similar to the working copies created during the course of your job.
The rights you hold
Nothing stated herein diminishes the protections afforded you under law. A subject access request (i.e. an enquiry regarding what information is being held about you) may be submitted to us, and correction, erasure, restriction, portability and objection are open to you as well; any of these may be requested via a phone call or by writing to the address noted above, and our response shall be completed within one calendar month. Subsequent thereto, if the matter is still unresolved, you may submit complaints directly to the Information Commissioner through ico.org.uk, although we find that submitting additional communications with us typically resolves issues more quickly.
While the device sits here
Each job generates a unique reference code upon entry, which remains associated with the device until such time as the device departs our premises once again. Access-controlled storage houses the device in the meantime, and only engineers assigned to the specific job may handle it. Recovered data is sent home on fresh media, and never on the original drive from whence it was extracted; our working copies are handled pursuant to the schedule outlined above. Should anything ever occur that put your rights in danger, plain language notification would reach you without delay, and notification would be submitted to the ICO within 72 hours.
Also published: Terms and Conditions (PDF) · Contact us.