Taking work now — the first look is freeSpinning disks in a machine Quicker still, give us a ring:0203 0868633
ADR Advanced Data Recovery 0203 0868633 Price my job
ADR / Telephone us, or post it in

The bench · getting hold of us

Contact, and how to post it. Speak to an engineer, or write it down below.

You should write two pieces of information: how the device will react to being powered, and what kind of content is contained on it. The engineer responds in under a working day, and typically a lot quicker. Do you prefer speaking to typing? The person who answers the phone sits right next to the bench where they work. There are no call centres here and, therefore, no one between you and the engineer who is handling your drive.

Put it to an engineer — the first look costs nothing
0203 0868633

Set down what has happened.

There is no cost associated with the look, pricing is fixed and written down, and an ordinary job requires no deposit. Anything you send through arrives at the support desk on the same day, with the engineer's response inside one working day. Weekday hours are 9am to 5:30pm.

How to post it to us.

Write the label like thisGuildford Data Recovery
Building 2
Ground Floor
Guildford Business Park
Guildford
GU2 8XH
Pad it until nothing movesObtain a quote first (either via telephone or using the quote form). We want the hard drive itself, not the computer it was in, so remove it from the laptop, desktop, Mac or CCTV recorder before anything gets packed. There are two exceptions. Send an external hard drive complete with its housing, cable and power supply; with a NAS, take the disks out if you can (each labelled per bay), otherwise send the entire NAS. A RAID unit or a server is sent differently: send just the disks and identify each disk with the corresponding bay number. Finally, pack the box to prevent movement in transit.
Insurance covers the box, not the files in itSave your posting receipt and remember that if your item is damaged while in transit with postal cover, you will receive reimbursement based upon the secondary market value of the hard disk, not what the content means to you. Once a package enters the postal system, no one here can monitor it. Phones and tablets are not handled.
Slip the printed form inInclude a printed version of the shipping form with the package, and once the package is opened, the device will be immediately logged. Find a PDF version of the shipping form to print. The travel back home is taken care of by us.

Every document, out in the open.

All jobs use one published set of documentation: Terms and Conditions (PDF) · Privacy and your data. The agreement itself is held by Easy Data Recovery Ltd, company number NI625698 on the Northern Ireland register and ICO reference ZC173784, and we trade on this site as Advanced Data Recovery.

The questions that come up first.

What address does the parcel go to?

Obtain a quote first (via phone or using the quote form), then head the label "Guildford Data Recovery". Under the name Guildford Data Recovery goes: Building 2, Ground Floor; Guildford Business Park; Guildford; postcode GU2 8XH. Reception only recognises the first name, so packages addressed to Advanced Data Recovery may possibly be rejected downstairs. Send via a trackable, insured service or drop it off at that location personally, Monday to Friday, 9am to 5:30pm (no appointment needed). Should a parcel need chasing, the laboratory's own line is 01483 901310. However the job ends up going, a bench will take your drive on the day it arrives, and we will pay for the return postage.

Is there a shop in London?

No. You can post it to our intake lab in Guildford or drop it off yourself at the intake lab, Monday to Friday, 9am to 5:30pm (no appointment needed). Posted media will arrive at our intake lab in a trackable package and return the same way, with the return leg paid for by us. Our engineers do not make house calls and we do not pick up any packages. Call the bench on weekdays, 9am to 5:30pm, to discuss packaging prior to posting.

Will an email do instead of the form?

The form is more efficient: it reaches the support desk with enough detail regarding the device that a case can be opened directly after receiving it. If typing is not your preferred method, ring 0203 0868633 to reach a staffed desk on any weekday, 9am to 5:30pm.

What else should travel with it?

Three items. The device; the completed shipping form (printed out); and anything that came loose from it: a screw, a caddy lead. If the volume is encrypted, include the password, or alternatively the recovery key, on that form. A single external drive arrives whole, including its cable and mains adaptor; an internal drive needs no caddy, cable or mains adaptor.

Nothing chargeable starts before you say yes.

Looking at it costs nothing. Prior to spending a minute on a billable service, one figure is given to you in writing. In processing your drive, we assume what it usually deserves: that there is no other duplicate copy anywhere.

0203 0868633

Get it assessed Sending it to Guildford