DA11, DA12 and DA13 · Gravesend and Northfleet
Gravesend data recovery. A pilot's passage plan is a record, not a memory, and it usually exists in one copy.
Gravesend has always looked at the river rather than at London, and that's reflected in what ends up on the bench. Pilotage for the tidal Thames is managed from a Port of London Authority (PLA) control centre in Gravesend, and all the data classes associated with that (passage plans, vessel movement logs, survey and hydrographic sets, pilot boarding records) come from nowhere else on this site. Northfleet, which posts as GRAVESEND on a DA11 address and does not have a district of its own, adds two more. The old Bowater mill in Northfleet has made tissue, Andrex among it, since the 1950s, and Britannia Refined Metals refines lead and silver along the riverside, so process and quality assurance records, plant historians, assay and batch data and environmental monitoring records all show up here as well. The cement trade, which once operated nine works between Swanscombe and Gravesend, has gone entirely; the last of them was shut down in 2008, and the chalk pits those works dug are the reason Bluewater and Ebbsfleet stand where they do. Haulage yards working the A122 job hold tacho downloads and plant records, a market that was chartered in 1268 operates on one till system, and small practices and family firms keep client files and job costings on a single machine. None of it is collected, and there is no counter in Gravesend or in London. First get a quote by phone or through the quote form, then post it to Guildford (where the intake lab is), with tracking and insurance. Drop-off at the intake lab is available Monday to Friday, 9am to 5:30pm (no appointment necessary). Looking at it costs nothing. After that, a fixed figure is written down and agreed, at £300 + VAT when one disk is involved, and £500 + VAT and above when multiple disks are involved.
Put it to an engineer — the first look costs nothing
0203 0868633
What the river town sends in.
Different fault? Try the finder →| What is going on | What arrives from here | Where that leaves you |
|---|---|---|
| A river-office PC that no longer boots | Movement logs and survey sets stored on that one disk | Off at the socket, and no repair utility run on it |
| A works server with one disk amber since spring | Process and quality assurance records requested for the next audit | Power down, number each bay, get a quote first, then post bare |
| A lab PC that has started restarting itself | Batch and assay data, and no backup of either | Do not reboot it; reinstalling would write over the records |
| A wharf recorder that displays nothing | One disk writing each camera over the quay, and it is failing | Remove the disk, get a quote first; send only the disk |
| A market trader's card that reads as blank on the till | A season of takings and stock counts on one card | Write no more to it; run no recovery apps on it |
Before the parcel leaves DA11.
Four asked from DA12.
Is Ebbsfleet International the station for this?
Not for Gravesend, no. Ebbsfleet is part of Dartford borough, with the postcode DA10 and the post town SWANSCOMBE, and Gravesend has run its own high speed trains to St Pancras and Stratford International, from its own station, since December 2009. And the thing outsiders most often get wrong about this stretch of Kent, said plainly: there have been no Eurostars from Ebbsfleet since 31 March 2020, and the suspension has never been lifted. None of which changes a price, and nothing is collected from any address here.
The QA share will not mount. Do we open the box?
Only to take the disks out, and only if you can: remove the disks from the chassis, and label each disk with its corresponding bay. Otherwise the entire unit is posted whole, with the lid on and the disks still in place. Switch it off at the wall first, so the box is not left retrying, and do not allow it to begin rebuilding the volume, whatever the front panel suggests. RAID units and servers should always be treated as individual disks: each disk is drawn out with its bay number written on it, the first disk to fail is placed with the others, and the disks are then posted without their chassis. Call us on 0203 0868633 before anyone opens a server, and get a quote first, either by calling us or by filling in the form provided. Then post it, or drop it off at our Guildford intake lab, Monday to Friday, 9am to 5:30pm (no appointment needed).
The assay records are on it. Who sees them here?
No one outside of the laboratory. Your job will be scheduled using a case reference rather than your company name, the engineer will only open those sections of the disk that are required to recover your data, and under no circumstances does any copy of your data leave the premises. Once your drive has been back with you for thirty days, the working copy is deleted from our systems. The company is Easy Data Recovery Ltd, registered with the Information Commissioner's Office as ZC173784, and the retention terms are outlined within our privacy policy.
From DA11, how does the drive actually get to you?
Post it to us, or deliver it personally to our Guildford intake lab, Monday to Friday, 9am to 5:30pm (no appointment needed). There is no counter service in Gravesend or in London, and we do not collect items. To get a quote first, please call us or fill in the form provided. If you post it, a post office counter in the town will take it; please use a tracked and insured service, with a printed shipping form laid in with it. In most cases the parcel is on the bench the working morning after it is sent. Please post the drive by itself and keep the computer. Examination carries no charge, and we will pay for the return postage once the job has been completed.
Begin here if yours is doing the same thing.
Next door to Gravesend, on the same terms
Send it from Gravesend; the figure comes in writing.
Remove the power source now and do not apply power again. Every attempt to access the disk may cause further sectors to become corrupted. What it had been doing beforehand is also worth passing on when you submit it for assessment. The assessment costs nothing, one fee is put in writing after the assessment is complete, and nothing is billed prior to receiving your approval.