KT1 to KT9 · Kingston, Surbiton and New Malden
Data recovery for Kingston. A high street in two scripts, no Tube, and a great many one-machine businesses.
Kingston upon Thames has no Tube station and no TfL rail station of any type: there are nine South Western Railway stations, all terminating at Waterloo, and the A3 bypass through Tolworth, New Malden and Coombe does the rest. The commercial base is large-scale retail and services, and the council calls it London's third-largest retail centre. New Malden is the part that outsiders get wrong. Approximately 10,000 Korean residents live in New Malden, and about 20,000 across the wider area, with Korean supermarkets, numerous restaurants, churches and language classes, and a Sri Lankan Tamil community too. It is a working suburban high street, not a destination to be written up by food writers, and the businesses on it keep their accounts, correspondence and customer records wholly or partially in Korean, very frequently on the one machine that also contains the family photographs. Character encoding and non-Latin filenames are preserved throughout the recovery process, which is worth saying plainly, because it is something that people specifically ring us to ask about. Around all of that sit Kingston University's four campuses and 18,815 students, Lidl GB's head office at Tolworth since January 2022, Unilever's Sunlight House, opened here in July 2026, and the resort at Chessington. None of it is collected, and there is no counter located within Kingston or London. To obtain a quote first, please telephone us or submit our online form. Once quoted, please post your media to us at our Guildford intake laboratory, tracked and insured, or alternatively drop off your media there yourself, Monday to Friday, 9am to 5:30pm (no appointment necessary). Examination will incur no charges, and one figure will appear on paper before any work is carried out. Cards and sticks, £250 plus VAT; a single drive, £300 plus VAT; a recorder, £400 plus VAT; and from £500 plus VAT where the job involves a second disk.
Put it to an engineer — the first look costs nothing
0203 0868633
The five KT sends in most often.
Different fault? Try the finder →| What is going on | What arrives from here | Where that leaves you |
|---|---|---|
| Retail server that the tills cannot connect to | Stock, EPOS history and supplier accounts for a trading year | Switch the power off, number the bays, get a quote first, then send bare disks |
| The one machine at the back of the shop | Trading data, the customer list and the family album | Obtain a quote first, then post only the disk; the case remains with you |
| External hard disk that lives in a student's bag | Three years of research data, and a thesis with no copy behind it | More of these arrive than any other type; unplug it |
| Two-disk NAS running on one disk since the spring | The alert it sent went to a mailbox nobody owns | Each disk is imaged prior to any rebuild |
| Knocked from a desk and has clicked ever since | A four-campus laptop collects more knocks than you think | Never turn it on again; the next try may be the last |
What the post costs, and what the job costs.
The four questions KT asks most.
Our records are in Korean. Can those be recovered?
Yes, they can. Character encoding and non-Latin filenames pass through a recovery unaltered, so if your filename contains Korean or Tamil characters, it will be returned exactly as it was written, and likewise the text within the file remains intact. There is nothing about KT3 that is treated as a special case, either regarding cost or processing. As we collect from nowhere, a Kingston practice and a New Malden shop will both get a quote first, via a phone call or using the form provided, then post the hard drive to us or drop it off at our Guildford intake lab (Monday to Friday, 9am to 5:30pm, no appointment needed), and upon arrival both receive a free inspection.
We are Worcester Park in KT4. Does that count as Kingston?
Yes, although Kingston, Merton, Sutton and the Surrey border divide the KT4 area. For reference purposes, a KT postcode is not a Kingston postcode: only KT5 is fully inside the borough, and the higher-numbered KT areas extend into Surrey. These distinctions do not alter anything here. Kingston does not have any Underground stations nor any TfL rail stations, and neither Kingston nor anywhere else in London has a counter for receiving packages, so virtually every job requires a post office to begin with. First, you would need to obtain a quote via telephone or by completing the form, then simply hand the package over at the post office on a weekday, tracked and insured; once it has been delivered, an engineer will typically open the package the next morning. Alternatively, you can also drop off your package at our Guildford intake lab (Monday to Friday, 9am to 5:30pm; no appointment needed). The diagnostic assessment will be complimentary, and we cover the expense of returning your hard drive to you.
The shop's books and the family photographs share one disk.
This represents the most common type of job coming from New Malden, and it changes nothing relative to pricing: one disk is one disk, £300 plus VAT. What it does change is the breakdown of what has been recovered. Before any monies are exchanged, we will provide you with a detailed list of each individual file that has been successfully recovered, so that the trading records, the customer details and the images can each be reviewed separately. The working copies created of your data are deleted a full thirty days following the return of your drive.
What packing does a drive need?
Enough packing so that it cannot physically move. Damage occurs due to movement while in transit, so wrap your drive in an anti-static bag where possible, then fill the box to ensure that the drive does not move during transit; most likely the original box your drive came in at purchase time will suffice. Please get a quote first, by phone or with the form, before sending your drive. You can then send it by a postal service that is tracked and insured, or drop off your drive directly at our Guildford intake lab (Monday to Friday, 9am to 5:30pm; no appointment needed). Please include a printed copy of the shipping form with your package. Information detailing the packing procedure is on the packing page, and we cover the cost of the journey back.
Begin here if yours is doing the same thing.
Near Kingston upon Thames, on the same terms
Post it from Kingston — the first look is free.
Just turn it off and leave it turned off. It is helpful to inform us of what your machine was doing when it ceased functioning: were you midway through a till run, in the middle of scanning a batch, or part way through saving a file? Looking at it is free of charge, and the figure set down afterwards is yours to accept or refuse.