SE1, SE5, SE15 and SE16 · Bankside to Peckham
Data recovery, Southwark. A traceability log is a legal obligation. Most arch kitchens keep it on one machine.
Southwark changes trade about every mile you go south from the river, and the bench has to see all of it. From Bankside, Borough and London Bridge, the work is institutional: matter and engagement files from the professional belt, and from Guy's on Great Maze Pond and the Maudsley at Denmark Hill (the borough line runs down that road, so the Maudsley is Southwark while King’s College Hospital opposite and St Thomas’ by Westminster Bridge are both Lambeth), imaging, pathology output and, again and again, a clinical academic's own laptop containing years of study data with an information governance question tagged to it. The Bermondsey arches are a different trade: food and drink. There are brewers, roasters, bakers and wholesalers whose recipe and batch records, HACCP and traceability logs, allergen data, EPOS exports and product photography are a legal requirement, not just paperwork, and therefore losing them is a compliance issue first. This area has been doing that sort of thing for a while. The Leather Market of 1833 is still used today as office space, and Blue Anchor Lane was home to the world's first food canning business in 1812. Today Borough Market is a charitable trust run by trustees who have to live locally, and it trades from Tuesday to Sunday. After that there are Rye Lane’s independent shops, the large format retail of the Old Kent Road and the household machines of Dulwich. The bands don’t move. For cards and memory sticks, £250 + VAT. A hard drive on its own, £300 + VAT. Where there are several disks in the same job, the initial charge is £500 + VAT. Looking at it costs nothing.
Put it to an engineer — the first look costs nothing
0203 0868633
What arrives from SE1 and SE16.
Different fault? Try the finder →| What is going on | What arrives from here | Where that leaves you |
|---|---|---|
| An arch brewer's till PC that won't start up | Batch records, supplier details and the allergen sheet | Run no repair software over it; get a quotation first and then post the disk to us instead |
| A clinical academic's laptop that won't wake up | Study data spanning many years and the associated working analysis | Do not attempt to restart it; call us before you try to reinstall anything |
| A market trader's card which the camera identifies as empty | Extracted before the camera had finished with the card | Write nothing onto it and do not run any recovery software |
| A four-bay NAS located in a Bermondsey unit | Recipes, costings and all the audit packs the retailer wants | Disconnect the power supply first. Get a quotation first, then send the disks labelled by bay if possible, otherwise the whole box with the disks in. |
| A household external drive which has started clicking | Family photos stored on it, and nothing else holding a copy | Remove power now. Every reboot damages the disk further |
Before the parcel leaves SE1.
Four questions from SE16.
Does an SE1 address mean Southwark or Lambeth?
Either, and that is the issue. The SE1 area is shared: Borough, Bankside and Southwark itself sit in Southwark, but Waterloo and the South Bank are Lambeth. There are only two districts entirely within Southwark, SE17 at Walworth and SE22 at East Dulwich; SE5, SE15, SE16, SE21 and all the others have some overlap with an adjacent borough. However, none of this changes the price or the postage, because the drive comes to us either way, either posted from your location or dropped off directly at our Guildford intake laboratory (Monday to Friday, 9am to 5:30pm, no appointment needed).
The traceability records are on there. Who sees them?
The disk is never modified. The image of the disk is always read-only, and all of the recovery occurs using this read-only image. And when we finish, the disk is returned to you in its original state. When booking a recovery, we book it under a case reference number and not a company name. We open only those files required for the recovery. Working copies created during the recovery process are deleted from our system thirty days after the disk reaches you. This is outlined in our privacy policy.
The batch and allergen logs are gone. How urgent is this?
Treat it as a high priority case, and please indicate this when booking your recovery. The records that a food business is obliged to maintain include traceability, batch and allergen records. Therefore, loss of these records represents a non-compliance issue prior to being a technical issue with computers. Our imaging process creates an exact duplicate of the data on your disk first, before the day's other work, and once it is diagnosed, we establish a completion date for the recovery. Our normal weekday operating hours are from 9am to 5:30pm.
How does a drive get from Southwark to you?
By post to our Guildford intake laboratory, or delivered personally to our Guildford intake laboratory during normal working hours. There is no designated delivery location within either Southwark or London where items may be dropped off directly, and nothing is collected. Please obtain a quote prior to posting your item. Quotes can be obtained by contacting us via telephone or through the use of our Quote Request Form. Then, to ensure timely processing of your recovery request, please send your item from any post office in the borough via a tracked and insured postal service; handed over on a weekday, it is typically entered into our system by the next working morning. Alternatively, if you prefer to deliver your item to our Guildford laboratory personally, you may do so Monday to Friday, 9am to 5:30pm, without requiring an appointment. Regardless of whether you send your item to us by post or deliver it to us personally, send the disk by itself, separately from the equipment surrounding it. There is no charge associated with examining your item, and the postage for returning your recovered item to you is at our expense.
Begin here if yours is doing the same thing.
Next door to Southwark, on the same terms
Post it from SE16; the first look costs nothing.
Please turn off power to the device immediately and refrain from attempting to access any further data. Each additional attempt made may result in damage to some sectors. Provide us with details regarding what symptoms were exhibited by the device prior to failure. There is no charge for the initial examination, and the figure that follows will be provided to you in writing. Fees for any work that is completed subsequent to examination will require your approval prior to proceeding.