E1, E2, E3 and E14 · Whitechapel, Bow, Canary Wharf
Tower Hamlets data recovery. A small firm's RAID will not come up. Every matter file and deal folder is on it.
Two economies, one borough, and the same three price bands across both. At Canary Wharf, which covers 128 acres by the estate's own reckoning and where Revolut have their global head office at 30 South Colonnade, the media that comes in is encrypted: hard drives from BitLocker-locked laptops, a NAS in the corner of a boutique's office, four disks from the server room of a small firm. The question attached is rarely whether the data can be accessed; it really isn't about access. It's about how your data is handled, and our answer is read-only imaging, a case number instead of a company name, and working copies wiped thirty days after the drive goes back home. An array that will not come up is disaster recovery in the only sense this bench means it: emergency work on media that already exists. Two miles north the question inverts. Whitechapel, Bethnal Green, Bow and Spitalfields run mainly on very small businesses: pattern and grading files, sampling photography, order books and line sheets from the rag trade; till exports and supplier ledgers from caterers and wholesalers; twenty years of a family business stored on one external drive with nothing behind it. The Old Truman Brewery alone lists over 250 businesses across eleven acres. Same bench, but an entirely different conversation. Pricing stays steady between both ends of town: cards and sticks at £250 + VAT; £300 + VAT where it is just one hard disk; from £500 + VAT once the job becomes multi-disk. The free first look applies at either end.
Put it to an engineer — the first look costs nothing
0203 0868633
Five that come in from both halves of the borough.
Different fault? Try the finder →| What is going on | What arrives from here | Where that leaves you |
|---|---|---|
| A four-disk server in a small E14 office that doesn't come up | Deal files, matter folders and the reporting pack, all on this one | Cut the power off, mark the bay numbers, get a quote first, and post the bare disks next |
| A laptop locked by BitLocker that no longer boots | Files a regulated business still has to be able to produce | Keep the recovery key handy; get a quote first, then send the hard disk |
| A wholesaler's till PC stuck restarting | Supplier ledgers and every till export since spring | Don't let anyone reinstall over it; ring us first |
| A studio drive of files for pattern and grading | Photography from sampling and the season's line sheets | Leave it unplugged, get a quote first, then send the hard drive alone |
| A family external unit which has started clicking | Twenty years of business files, with no second copy anywhere | Unplug it now; each retry damages more of the disk |
Four things worth getting right before it goes.
Four that E14 and E1 both ask.
Does E14 mean Canary Wharf, or more than that?
More than that. E14 covers all of Limehouse, Poplar, Millwall, Blackwall, Cubitt Town and the entire Isle of Dogs, which is actually a peninsula, not an island. It stops at the river: the North Greenwich area within E14 is the nineteenth-century term used for the south end of the Isle of Dogs at Cubitt Town, and the O2 located over the water is SE10, in the Royal Borough of Greenwich. Everything from it is posted the same way, or dropped off at our Guildford intake laboratory (Monday to Friday, 9am to 5:30pm, no appointment needed), and the cost will be the same.
Our media is encrypted and the data is regulated. Does that stop you?
Encryption is much less of a problem than most assume; a volume that has been locked using BitLocker or FileVault can generally be imaged as it is, and it is the key that then determines whether the data can be read. Handling is the part worth asking about. Imaging is read-only, the paperwork carries a unique case number and not your firm's name, and only what the recovery needs is opened. After thirty days have passed since the drive leaves here, any working copies we retain are deleted. We claim no accreditation here, as we do not possess any.
Twenty years of the business sits on one drive. Now what?
Do not use it any longer. Your hard disk that houses your only copy of twenty years' worth of order books, ledgers and photos should remain untouched rather than retried. A single hard disk costs £300 + VAT, while cards and sticks are £250 + VAT, and we charge nothing for determining which is applicable to your situation. First provide details regarding its behaviour just before it failed, and get a quote via either phone or the form. Then send it tracked, or bring it to our Guildford intake lab, Monday to Friday, 9am to 5:30pm (no appointment necessary).
Is there a counter anywhere in the borough?
No, and there is none anywhere else in London either, and nothing is collected. However, you can get a quote first by telephone or through our form, then post it or take it to our Guildford intake lab, Monday to Friday, 9am to 5:30pm (no appointment necessary). A job opens at the intake lab, in the same room as the imagers and the donor-drive shelves, so almost everyone sends their media tracked and insured. We charge nothing for evaluating your media, and postage back to you is also covered by us.
Begin here if yours is doing the same thing.
Next door to Tower Hamlets, on the same terms
Let the parcel travel out of E1 or E14.
Keep it switched off from here on. When you call us, please inform us of what your machine was doing during its final moments before failure, as this affects how your media will be handled. Examination is provided at no cost. A figure will reach you in writing afterwards, and no chargeable work will begin until you approve it.