E1, E2, E3 and E14 · Whitechapel, Bow, Canary Wharf
Tower Hamlets data recovery. A small firm's RAID will not come up. Every matter file and deal folder is on it.
Two economies, one borough, and the same three bands across both. At Canary Wharf — 128 acres by the estate's own reckoning, with Revolut's global head office at 30 South Colonnade — the media that arrives is encrypted: BitLocker-locked laptops, a NAS in the corner of a boutique's office, four disks out of a small firm's server room. The question attached is rarely whether files can be read. It is how they are handled, and the answer is read-only imaging, a case number in place of a company name, and working copies wiped thirty days after the drive goes home. An array that will not come up is disaster recovery in the only sense this bench means it: emergency work on media that already exists. Two miles north the question inverts. Whitechapel, Bethnal Green, Bow and Spitalfields run on very small businesses — pattern and grading files, sampling photography, order books and line sheets from the rag trade; till exports and supplier ledgers from the caterers and wholesalers; twenty years of a family firm on one external drive with nothing behind it. The Old Truman Brewery alone lists over 250 businesses across eleven acres. Same bench, opposite conversation. Prices sit still between the two ends: cards and sticks at £250 + VAT; £300 + VAT where it is one hard disk; from £500 + VAT once the job is multi-disk. The first look is free at either end.
Put it to an engineer — the first look costs nothing
0203 0868633
Five that come in from both halves of the borough.
Different fault? Try the finder →| What is going on | What arrives from here | Where that leaves you |
|---|---|---|
| A four-disk server in a small E14 office, not coming up | Deal files, matter folders and the reporting pack, all on it | Cut the power, number the bays, post bare disks |
| A BitLocker-locked laptop that no longer boots | Working papers a regulated firm still has to be able to produce | Keep the recovery key to hand and post the drive |
| A wholesaler's till PC caught restarting | Supplier ledgers and every till export since the spring | Do not let anyone reinstall over it; ring us first |
| A studio drive of pattern and grading files | Sampling photography and the season's line sheets | Leave it unplugged and send the drive alone |
| The family external that has started clicking | Twenty years of a business, and no second copy anywhere | Unplug it now; each retry costs more of the disk |
Four things worth getting right before it goes.
Four that E14 and E1 both ask.
Does E14 mean Canary Wharf, or more than that?
More. E14 takes in Limehouse, Poplar, Millwall, Blackwall, Cubitt Town and the whole Isle of Dogs, which is a peninsula rather than an island. It stops at the river: the North Greenwich that does sit in E14 is the nineteenth-century name for the southern tip of the Isle of Dogs at Cubitt Town, and the O2 across the water is SE10, in the Royal Borough of Greenwich. All of it is posted the same way and priced the same way.
Our media is encrypted and the data is regulated. Does that stop you?
Encryption is less of an obstacle than people expect: a BitLocker-locked or FileVault-locked volume can usually be imaged as it stands, and it is the key that then decides whether the contents can be read. Handling is the part worth asking about. Imaging is read-only, the paperwork carries a case number and not your firm's name, only what the recovery needs is opened, and thirty days after the drive goes home any working copy left here is wiped. No accreditation is claimed on this site, because none is held.
Twenty years of the business sits on one drive. Now what?
Stop using it today. A drive holding the only copy of two decades of order books, ledgers and photographs wants leaving alone rather than retried. One hard disk is £300 + VAT and cards and sticks are £250 + VAT, with nothing charged for working out which applies. Tell us how it had been behaving just before it gave up, then post it tracked.
Is there a counter anywhere in the borough?
None, and none anywhere else in London. A job opens at the intake lab, in the same room as the imagers and the donor-drive shelves, so nearly everybody posts the media tracked and insured. Nothing is charged for examining it, and the postage home is ours.
Begin here if yours is doing the same thing.
Next door to Tower Hamlets, on the same terms
Let the parcel travel out of E1 or E14.
Keep it off from here on. What the machine was doing in the last minutes before it stopped shapes how it gets handled, so tell us that when you ring. The examination is free. A figure reaches you in writing afterwards, and no billable work starts before you agree it.