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EN1, EN2, EN3, N9 and N18 · Enfield

Data recovery for Enfield. Twenty-six industrial clusters, 1,273 firms, most of them on one office machine.

There is no shop in Enfield. People look for one, and the honest answer is that this laboratory has no counter here or anywhere in London: media is posted to Guildford and posted back. What Enfield does have is more working industry than any other borough in north London. A 2017 survey of the borough's estates counted 26 industrial clusters — 1,273 businesses and 22,117 people across 247 hectares, 90 employees to the hectare against a London average of 68, with 5.5 per cent of floorspace vacant against London's 7.2. Enfield's estates are worked harder than the London norm, and their names are Brimsdown, Redburn at Ponders End, Morson Road, Eley's and Montagu at Edmonton, Aztec 406, Harbet Road and Claverings. Johnson Matthey is on Jeffreys Road at Brimsdown; Coca-Cola Europacific Partners has made drinks at Edmonton since 1975, on seven production lines. Ninety-three per cent of the borough's 14,910 businesses employ under ten people, and construction alone is 18 per cent of them. So the work arriving is bakery HACCP logs and batch records, weighbridge tickets and stock-system exports, tachograph downloads that are the legal record of a driver's hours, CNC toolpaths for work already installed, assay and process records, setting-out data for a slab already poured, and the yard recorder whose only copy of last month is on the disk in the box. Get the geography right as well: Edmonton is Enfield and carries N9 and N18 rather than any EN code, while EN4 and EN5 belong to the BARNET post town and EN6 to EN11 sit outside Greater London. Post the drive tracked; a free examination comes first, then one written figure.

Cover it for what is on it, not what it cost · we pay the return Looking at it costs nothing What we quote is what you are charged

Put it to an engineer — the first look costs nothing
0203 0868633

Five faults the Enfield estates send in.

Different fault? Try the finder →
What is going onWhat arrives from hereWhere that leaves you
A yard recorder that has stopped writingSix weeks of gate and loading-bay footage, held on that disk aloneTake the recorder off the mains, then take the disk out
A portacabin PC that starts and then reports no diskThe accounts, the quotes and every job file the firm has raisedSend the disk by itself and leave the machine
A four-bay NAS in the unit, amber for a monthDrawings and toolpaths the shop floor works to every daySwitch it off before anybody starts a rebuild on it
A bakery line PC that hangs partway through startingHACCP logs and batch records an inspector is entitled to seePower it off at the socket and post the disk alone
An external drive that clicks as soon as it is wokenSite photographs and setting-out data from a slab already pouredKeep it unplugged; every spin-up costs it something
Packing it and posting it:print the shipping form and pack it with the drive, then send the parcel to the intake laboratory tracked and insured. The leg home is ours. How to pack a drive so it survives the journey is on theguide to packing and posting.

Read this before taping the box.

A repair counter is not a recovery benchScreens, boards, batteries, a reinstall: that is what a repair shop is equipped for, and it is honest work. Reading a disk that no longer answers needs a hardware imager, a stock of matching donor drives and somebody who does nothing else, which is why that equipment sits in one place and why no counter exists in Enfield or anywhere in London.
Records an inspector can ask forTachograph downloads, a weighbridge ticket file, a bakery's HACCP logs: where any of those stop being readable, the first call is not to an IT firm but to whoever signs off the audit. Handling is identical for all three — imaging that only reads, one written figure, and an itemised list showing what was recovered and what was not.
One machine, one copy, no IT departmentOn most estates here the office is a single desktop carrying the accounts, the quotes, the drawings and the correspondence, with no second copy anywhere. One drive, one building, one copy: if the only copy is in one place, everything depends on that place. Say when you ring how much is standing still, and your drive goes on the imager first.
Posting it from EN3 or N18Post the disk on its own; a bare drive is easier to pack, cheaper to send and safer in transit than a whole machine. Use a tracked, insured service. Examination here costs you nothing, the return leg is at our expense, and most jobs are only invoiced when the files are recovered.

What Enfield asks.

Is there a data recovery shop in Enfield?

No, and none anywhere else in London either. Every imager, every donor drive and the bench itself sit at one intake laboratory in Guildford, so it is the drive that travels rather than you. Post it tracked and insured from any Enfield or Edmonton post office; a parcel handed over on a weekday afternoon is generally opened here the following morning. The examination costs nothing and the postage home is ours.

The whole yard's cameras record to one box. Can you read it?

Usually. Take the mains lead out of the recorder, undo the disk and send the disk by itself; the box is bulky and adds nothing. Tell us which make of recorder it came out of, because the file system is the manufacturer's own and an engineer needs to know whose. Footage already written over cannot be promised back. What can be promised is a free examination and a figure in writing before anything is billed.

Ours is a portacabin office with one PC. Do you take that?

Constantly. On an Enfield estate one office machine is the rule rather than the exception: the accounts, the job files, the quotes and twenty years of correspondence, all on one desktop and copied nowhere else. Send the disk, not the whole machine. One hard drive is £300 + VAT, cards and memory sticks £250 + VAT, and jobs holding several disks start at £500 + VAT.

The HACCP logs and batch records are on the machine that stopped. How fast?

Mark it urgent when you ring and it is treated that way from the outset: your parcel is opened and put on an imager the morning it lands, before the rest of that day's intake. Records an inspector is entitled to see are a compliance matter before they are a computer one, and the bench works to that. When the imaging has told us enough to be straight with you, a completion date follows and you can hold us to that. Weekday calls are answered between 9am and 5:30pm.

Post it from Enfield and find out at no cost.

Keep it switched off and leave it alone, then ring and describe how it had been behaving when it stopped. There is no charge for the examination, the price reaches you in writing, and no chargeable step follows until you have agreed it.

0203 0868633