CM16 · Epping, Theydon Bois and North Weald
Data recovery, Epping. One till, one desktop, one laptop, one copy of everything: a failed disk stops the day.
Epping is a market town with a council in it, and that is the honest description: no large private employer, a listed High Street inside a conservation area, and a Monday market held here since 1253. What arrives from CM16 follows from that. Independent shops keep sales, stock and supplier accounts on a single till system. The two surviving coaching inns and the cafés run bookings, rotas and card records on a laptop behind the bar. Accountancy, legal and advice practices hold client files under retention. Veterinary and equestrian businesses hold animal records, imaging and movement documents. Landscapers and tree surgeons working a forest-fringe district carry quotations, job records and photography on an external drive that lives in a truck. Small builders keep job costing and one accounts file. And a great many consultants travel in only when they must, which puts a career of client work on a home machine in a spare room. The district council runs casework for 28 civil parishes out of the Civic Offices on the High Street, and the Epping Ongar Railway keeps membership, booking and engineering records at the far end of a branch the Underground closed in 1994. Epping station is the Central line terminus and it is in fare zone 6, which makes this an Essex market town inside a TfL zone. None of it is fetched. Media is posted, the look that follows costs nothing, and a figure is written before any chargeable work.
Put it to an engineer — the first look costs nothing
0203 0868633
Five jobs CM16 sends in most often.
Different fault? Try the finder →| What is going on | What arrives from here | Where that leaves you |
|---|---|---|
| A shop till that will not finish starting | Every sale, supplier account and stock line on it | Unplug it; the disk out of the till travels alone |
| A veterinary PC that no longer sees its disk | Animal records, imaging and the movement documents behind them | Leave it off and let nobody reinstall the software |
| A tree surgeon's external drive, dropped in a truck | Quotations, job records and photography of the work | It clicks now. Stop powering it up |
| A consultant's home PC that hangs on the login screen | A career of client work, kept on the one machine | Send the drive; the computer stays home |
| A booking laptop that will not wake | The diary, the rota and the supplier accounts for a small kitchen | Off at the wall, then post the drive |
Worth doing before the parcel is packed.
Four CM16 questions.
Our till holds every sale and every supplier account. Is it recoverable?
Very often, yes. Pull its power rather than letting it retry, and send the disk out of it rather than the whole till; tell us which software wrote to it, because the layout is the maker's own. One drive is £300 + VAT, quoted in writing before a chargeable step is taken.
Is Theydon Bois or North Weald treated differently?
No. CM16 is one of the tidiest postcode districts anywhere in this part of the country — one post town, one council — and Epping, Theydon Bois and North Weald sit in it together on identical terms. Nothing is ever fetched from an address, so where you post from changes neither the figure nor the point at which a job is picked up.
What actually comes back at the end of the job?
Your original media, unaltered, because imaging is read-only and every attempt runs against the image. With it come the recovered files on fresh media, a listing you can check name by name before paying, and a VAT invoice. If a disk must be opened, half the fee falls due at that point — stated in the quote, never added afterwards.
The practice is stopped. How quickly can this move?
Tell us at the booking, not afterwards. Give a job a date and it is worked to that date: your media goes on an imager the day it lands rather than in turn, and as soon as the diagnosis allows an honest answer, a finish date follows instead of an estimate. The line is open 9am to 5:30pm, weekdays only: 0203 0868633.
Begin here if yours is doing the same thing.
Next door to Epping, on the same terms
Send it from CM16; the first look is free.
Cut the power and leave it cut; a failing disk loses a little more with every attempt to start it. When you ring, say what the machine had been part-way through. Nothing is payable for the look, one figure comes back on paper, and you agree to it before anything chargeable is begun.