SW11, SW15, SW17 and SW18 · Battersea to Tooting
Data recovery, Wandsworth. A Balham home NAS, the only copy on it. Off at the wall before it tries to rebuild.
Wandsworth is the borough where the domestic case is the main case, not the fallback. Balham, Earlsfield, Southfields and Putney are full of consultants, lawyers and finance and tech people who live here and work elsewhere; what they keep at home is a laptop, a NAS in a spare room and twenty years of photographs. The commercial exception works the small hours: New Covent Garden Market occupies 57 acres at Nine Elms with about 200 fruit, vegetable and flower companies on it, supplies two fifths of the fruit and vegetables Londoners eat outside the home, and works roughly from midnight to mid-morning — so stock and pricing systems, traceability records, grower schedules and temperature logs stopping at two on a Friday morning is a wholly different emergency from an office server stopping at nine on a Tuesday. Around that sit Nine Elms and Battersea, a decade of survey and site data, with Apple's UK offices in the power station and the United States embassy a few hundred metres off — both in Wandsworth, not Lambeth. St George's at Tooting is a hyper-acute stroke centre with over 10,000 staff behind it. One thing to get right: Clapham Junction is in Battersea, in Wandsworth. Clapham itself is mostly Lambeth. Nothing is collected here. Media travels tracked and insured, assessment on arrival is free, and the price goes on paper first: cards and sticks at £250 + VAT, one disk on its own at £300 + VAT, multi-disk work from £500 + VAT.
Put it to an engineer — the first look costs nothing
0203 0868633
Five jobs Wandsworth sends in.
Different fault? Try the finder →| What is going on | What arrives from here | Where that leaves you |
|---|---|---|
| A home-office NAS that will no longer mount | Twenty years of family photographs and a consultancy's whole client folder | Cut the power at the wall and post the box exactly as it stands |
| A trading system that will not come back after a power loss | Stock, pricing and grower records, in the only hours it can trade | Ring 0203 0868633 before anyone restarts it or begins a rebuild |
| A consultant's laptop that will not get past the logo | Ten years of accounts and every client report, with nothing behind it | Have an image taken today |
| A practice server in Putney that will not start | Matter files, ledgers and scanned correspondence going back years | Stop restarting it; each attempt costs you a little more |
| An external drive in Earlsfield that has begun clicking | Photographs and scans of everything, copied nowhere else | Unplug it now; the clicking is doing the damage |
Getting it from Wandsworth to the bench.
What Wandsworth rings about.
Can client papers and matter files go in the post at all?
Yes. Your name does not appear on the job sheet; a case number is used in its place from start to finish. Nothing on the media is opened beyond what the recovery actually needs, and the rest is left untouched. Working copies kept at this end are wiped thirty days on from the date your drive went home, and they go nowhere else meanwhile. The privacy policy sets all of that out.
How long does a job from SW18 take?
Posted on a weekday, it is generally with an engineer by the next morning, and the written figure follows shortly after that. Say yes to it and most file-system work is done within two working days. Anything mechanical takes longer: a donor has to be sourced first, then matched. You are told which of those two you are in at the start, not part way through.
What paperwork comes back with it?
One figure, set down once and not revised. You are shown an itemised list of what was retrieved and asked to sign it off before paying anything; a VAT invoice follows. Opening a drive under clean air means half is payable first, which the quote states plainly.
Can a drive be handed over instead?
Only at the intake lab itself, which is in Guildford, and only on a weekday — Wandsworth has no counter and neither does anywhere else in London. The address for it sits on the shipping form. Almost everyone finds tracked, insured post simpler: your box is opened the working morning after arrival, the look costs nothing, and the postage home is ours.
Begin here if yours is doing the same thing.
Next door to Wandsworth, on the same terms
Post it from SW11 and read the figure before you commit.
Off at the wall, and leave it there. Knowing what the machine was up to in the minutes before it stopped is the most useful thing you can hand over. The look costs you nothing whatever it finds; one figure then arrives in writing, and no billable work starts until that figure has been agreed.